El Rio Community Health Center

Referred to psychiatric NP by my PCP for medication management. After my intake appointment, my follow-up appointment was canceled, couldn't get in for months.

I was at a 23/24 for depression and 19/21 for anxiety, PCP wouldn't prescribe me anything at my next appointment and wanted me to wait for the psychiatric specialist, which took another 2 months after that to be seen again. Letting someone at that level just dangle in the wind for 2 months seems a little cruel to begin with, but then I get prescribed something by the psychiatric NP that seems strongly contraindicated with my hypertension. In the visit summary, among other things, it says all the potential side effects and alternatives to that medication were discussed, which absolutely never happened. It also says that she discussed diet and nutrition with me and encouraged me to exercise, which also never happened but I've noticed has been put in a couple visit summaries from the past year because I've gained weight and they don't actually bother asking about my appetite or diet or exercise habits anymore at this point and just assume that I overeat and never exercise and keep either making verbal comments about it to me or make comments about it in my visit notes.

At the point I had the appointment with her, I'd lost my appetite for 1-2 months and was hardly eating anything anymore and was going to the gym multiple times every week, but they wouldn't know that since they never actually ask. The assumptions about my weight I'm getting used to at this point, but it's unacceptable for doctors to be fabricating things in my chart, and they also need to be careful with the medications they are prescribing. If a patient is currently being treated for hypertension and cardiac issues, don't give them a medication that has raising blood pressure as one of the most common side effects. Had that or some of the other common side effects ever been mentioned, there's 0 chance I would have started taking it.

There were 6 items in the "plan" listed in my visit summary, and 4 of them were completely fabricated in the notes and were never actually discussed during the appointment.

Completely unacceptable. So many of the doctors are just trying to get you in and out as quickly as possible, don't listen to you or look at bigger picture issues, and are just checking off the boxes they need to check for their records.

Tried to make appt with Primary Care Physician in Jan at clinic on Cherrybell. Was told there was a waiting list.

Got put on list. Never was contacted. Tried to make appt with same in Mar on phone. Was on hold for 30 min before answer by Erica.

She was uncooperative from the beginning. She refused to make appt because I am old, always in pain and have diabetes. Tried to run some Medicare Exploitation Scam instead. I asked to speak with supervisor.

She said they would call me back. Then after 50 minutes, she hung up on me. Supervisor never called. Supervisor was never contacted.

Will contact United Healthcare about finding a clinic that puts patients health care above Medicare Exploitation. El Rio is abominable.